Privacy Policy
PRIVACY POLICY
Last Modified Date: April 28, 2026
James Heating and Air Conditioning (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.jamesheating.com/ (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. INFORMATION WE COLLECT
We collect several types of information from and about users of our Website, including:
- Personal Identifiers: Name, postal address, email address, and telephone number.
- Property Information: Information regarding your HVAC system, service history, and home address for service calls.
- Technical Data: IP address, browser type, operating system, and usage details through cookies and tracking technologies.
- Financial Data: Payment information (processed via secure third-party processors) if you pay for services online.
2. HOW WE COLLECT INFORMATION
- Directly from You: When you fill out forms, request a quote, schedule a service, or contact us via email.
- Automatically: As you navigate through the site, we may use cookies or web beacons to collect traffic data and location data.
3. USE OF YOUR INFORMATION
We use information that we collect about you or that you provide to us:
- To provide, maintain, and improve our heating and air conditioning services.
- To schedule appointments and send service reminders.
- To provide you with information, products, or services that you request from us.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer.
4. DISCLOSURE OF YOUR INFORMATION
We do not sell your personal information. We may disclose aggregated, non-identifying information about our users without restriction. We may disclose personal information:
- To contractors, service providers (such as dispatch software or payment processors), and other third parties we use to support our business.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- To comply with any court order, law, or legal process.
5. STATE-SPECIFIC PRIVACY RIGHTS (CCPA/CPRA, VCDPA, ETC.)
Depending on your state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have the following rights:
- Right to Know/Access: The right to request what personal information we have collected about you.
- Right to Deletion: The right to request that we delete your personal information.
- Right to Correct: The right to request correction of inaccurate personal information.
- Right to Opt-Out: While we do not sell data, you have the right to opt-out of "sharing" for cross-contextual behavioral advertising.
- Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us at info@jamesheating.com.
6. DATA SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure; we cannot guarantee the security of your personal information transmitted to our Website.
7. CONTACT INFORMATION
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
James Heating and Air Conditioning
Email: info@jamesheating.com
Eugene/Springfield Location
115 N. Lawrence St, Eugene, OR 97401
Phone: 541-461-2101
Salem Location
1935 Davcor St. S.E. Salem OR, 97302
Phone: 503-581-9982